Off Shoulder Surplice Midi Dress with Balloon Sleeves - KENYA

Please refer to this size guide when purchasing our Adults and Children's Unisex T-Shirts.

Please refer to this size guide when purchasing our Children's Girls Dresses.

Please refer to this size guide when purchasing our Children's Boys Shirts.

Please refer to this size guide when purchasing our men's shirts & jackets.

Please refer to this size guide when purchasing Etibo Shirts ONLY.

Please refer to this size guide when purchasing our men's blazers

Please refer to this size guide when purchasing our women's clothing.

 Please refer to this size guide when purchasing our Unisex Sneakers.

Please refer to this size guide when purchasing our women's shoes.

 Please refer to this size guide when purchasing our Unisex Hoodies & Sweatshirts.

If you are not completely satisfied with your purchase, you may send your items back to our warehouse in its original, unused condition and with its original tags & packaging intact within 14 days of the delivery date alongside a completed returns slip, for a refund or store credit. If you would like a returns slip, please contact us by email at: customerservice[@]laviye.com and we will be happy to assist you.

PLEASE NOTE:

• Items must be unworn, unwashed, have original tags attached and free of stains, makeup, deodorant, damage, or wear.
• We reserve the right to withhold a refund if goods are not returned in their original condition and/or if our goods have been damaged after point of sale through misuse or carelessness.
• For hygiene reasons, we cannot accept returns or exchanges on masks, filters, bodysuits, swimwear, undergarments, earrings, or pierced jewellery.

ITEMS ELIGIBLE FOR FULL REFUNDS OR STORE CREDIT

1. Items purchased at full price are eligible for a full refund or store credit (minus the original shipping costs).
2. Items purchased in the SALE can only be returned for store credit (minus the original shipping costs).
3. Items purchased using a discount code can only be returned for store credit (minus the original shipping costs).
4. Items returned from a buy X get Y offer, will be deducted based on its original price or the discounted price, whichever is applicable. 

SENDING YOUR ITEM TO US

• We do not provide pre-paid return labels, and therefore the cost of sending the original item/returning an item to LAVIYE is the customer's responsibility. We therefore ask that you provide a confirmation of proof of posting when sending your unwanted item back to us.

• LAVIYE is not liable for any return packages that may become lost or stolen in-transit. The item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel by special delivery or using a delivery service that insures you for the value of the goods.

PROCESSING YOUR RETURN

• As soon as we receive your parcel, will review the returned package within 5 working days to ensure that it is in a good condition with original tags & packaging attached.
• We will also proceed to store credit or refund depending on your instruction in the completed returns slip.
• If you've requested for and are eligible for a refund for an item purchased at full price, your payment will be returned to the original card on which the purchase was made (minus the original shipping costs). Refunds may take up to 10 business days, depending on how much time your bank needs. Timing can vary greatly from bank to bank, and, unfortunately, we have no way to influence this.
• If you've requested for a store credit for an item purchased at full price or in the SALE, a gift card for the amount of goods returned by you will be available immediately after processing the return (minus the original shipping costs). This process takes 5 business days, and the gift card will be sent to you in the form of a code to your email address. If you don’t receive this via email after the stipulated time, please contact us at customerservice[@]laviye.com and we will be happy to assist you. Gift cards can only be used in our online store and not at in-store events e.g. pop-ups etc.

WOULD LIKE AN EXCHANGE?

• You may use your gift card to place a new order if you would like to exchange an item.

REPORTING A DEFECTIVE ITEM

Please note that due to the printed & patterned nature of African fabrics, fabric placements may vary from the pictured item. While we strive to make each item exactly as seen in photos, we have no control over this.

• African fabrics aren't manufactured by LAVIYE. We only retail items made from them and as a result, LAVIYE is not responsible for the occasional minor imperfections in the fabric (e.g. ink stains, holes, rips etc.) that may be caused by the manufacturer.

• Damaged, defective, or incorrectly sent items must be reported within 2 business days of delivery. Please email us at: customerservice[@]laviye.com for assistance before returning.

RETURNED TO SENDER or REFUSED PARCELS

This can happen if:

• an address is invalid or missing important information
• the carrier is unable to deliver your package 
• the order is refused by the customer at the time of delivery.

Returned to sender or refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the correct address. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.

CANCELLING OR AMMENDING AN ORDER

• We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
• LAVIYE does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Still have questions? Email us at customerservice[@]laviye.com and we will be happy to assist you.

Policy Updated: 12^th September 2022.

By making a purchase on www.laviye.com you agree to this return policy.

All items on our website are in stock and ready to ship unless clearly stated. If you have ordered an item that is no longer in stock, we will refund the item and ship what is in stock. We aim to dispatch Items in stock within 1-2 working days of your order being placed. However, if your item is located in a different warehouse it can take up to 7-10 working days. We understand that getting your item to you as soon as possible is of importance to you; this is why we offer multiple shipping options as stated below: 

All delivery timescales are estimates and are approximate.

All Shipping information provided is for guide purposes only. Laviye and our couriers do not provide guarantees of delivery dates or times. All delivery timescales are estimates and are approximate.

We work our Laviye socks off to try to meet all estimate delivery times but sometimes there may be delays due to events not within our control – e.g. because of postal/carrier delays, force majeure events, logistics or bad weather. We will keep you updated as much as we can and you should be able to track your parcel’s progress. 

We aim to meet delivery estimate times, but during busy periods (including sale), deliveries may take longer. However, we will always work hard to keep these delays to a minimum.

Laviye cannot accept liability for any out-of-pocket expenses or other costs incurred due to failed or delayed deliveries. We do not refund delivery fees.

Laviye cannot accept liability for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

SHIPMENT OF 'PRE-ORDER' ITEMS

Any item(s) on pre-order are clearly marked as 'pre-order' and require a 2-4 week processing time prior to dispatch. We understand that getting your item to you as soon as possible is of importance to you; this is why we offer multiple shipping options as stated below:

• If your order contains a mixture of pre-ordered items and ‘ready to ship’ items, then your order will be shipped when the pre-ordered item(s) become available.
• Where you'd like to order a mixture of items that are in-stock and on pre-order & you want the in-stock item(s) to ship immediately, place two separate orders – one for the ‘pre-ordered’ item(s) and another for the ‘ready to ship’ items.

OTHER THINGS TO NOTE:

• Once an order is dispatched, full tracking details will be made available to you via text and/or email. As we use a tracked and signed service, please ensure a recipient is at the shipping address to sign for and receive your parcel.
• Customers are responsible for any custom charges applicable for shipments into their home country.
• Shipping prices are applicable to all orders under $300 USD approx. This is to supplement the charges incurred from reputable delivery companies and ensure that your product is delivered to you safely and on time.
• As a special thank you to our customers, free delivery is applicable on all orders above $300 USD.

Policy Updated: 16^th September 2022.