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Frequently Asked Questions

Find Answers To All Your Questions

Orders & Shipping

Sizing & Fit

Returns & Exchanges

Payment & Pricing

Fabric & Care

Custom & Wholesale

Brand & Ethics

Promotions & Loyalty

Account & Technical

How long does standard shipping take?

Standard domestic shipping within the U.S. typically takes 3–5 business days. International delivery times vary by destination but usually range from 7–14 business days.

Can I track my order?

Yes! Once your order ships, you’ll receive a confirmation email with a tracking number and link.

Do you ship internationally?

Absolutely. We ship worldwide. Shipping costs and delivery times will be calculated at checkout based on your location.

What are the shipping costs?

Shipping rates depend on order weight and destination. You can view the exact cost at checkout before you pay.

How do I determine my size?

Refer to our detailed Size Guide on each product page. We recommend measuring a similar garment you own and comparing it to our measurements.

Do your African-print fabrics stretch?

For the most part, no! We make most of our items using 100% African wax cotton which has no stretch whatsoever, so most of our clothing have minimal give. Please consult the fabric details on the product page to confirm stretch properties.

Can I request custom sizing?

Yes! We offer custom sizing for an additional fee. Contact us with your measurements, and we’ll send you a quote.

What is your return policy?

We accept returns and exchanges within 14 days of delivery for full-priced items, provided they are unworn, unwashed, and in original condition with tags.

How do I initiate a return or exchange?

Email customerservice[@l]aviye.com with your order number and request. We’ll send you a prepaid label and instructions.

Are sale items eligible for return?

Sale items can be exchanged or receive store credit but are not refundable.

What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, PayPal, and Afterpay.

Can I pay in installments?

Yes—ShopPay & Afterpay lets you split eligible orders into four interest-free payments.

Are there any additional fees or taxes?

U.S. orders may incur state sales tax. International orders may be subject to customs duties, which are the customer’s responsibility.

What materials are used in LAVIYE garments?

We use high-quality African-print cotton blends, cotton-silk mixes, and sustainable natural fabrics.

How do I care for my LAVIYE pieces?

Machine wash cold on a gentle cycle, inside out, with like colors. Hang to dry. Iron on low heat if needed.

Are the prints one-of-a-kind?

Many prints are sourced in limited runs. Once a pattern sells out, it may not be restocked.

Do you offer custom or made-to-order designs?

Yes! For weddings, events, or unique requests, email info[@]laviye.com with your vision and measurements.

Can I buy wholesale?

We welcome boutique and retailer partnerships. Request our wholesale line sheet via info[@]laviye.com

Is LAVIYE black owned?

Yes! LAVIYE is proudly black-owned, founded and led by Abiye, a Nigerian born Black female entrepreneur who infuses each piece with her African heritage and cultural pride.

Where are LAVIYE products made?

Our pieces are designed in London, United Kingdom, and ethically produced all over the world in Africa, Europe and Asia.

How does LAVIYE support ethical practices?

We partner with suppliers who provide fair wages, safe working conditions, and community development programs.

How can I contact customer service?

Email customerservice[@]laviye.com or use the live chat widget on our site. We aim to respond within 24 hours.

How do I use a discount code?

Enter your promo code at checkout in the “Gift card or discount code” field and click "Apply."

Do you have a loyalty program?

Yes! Join LAVIYE Rewards to earn points on every purchase, refer friends, and unlock exclusive perks.

How can I stay updated on sales and new drops?

I forgot my password. How can I reset it?

Click "Forgot Password" on the login page, enter your email, and follow the reset link.

How do I create an account?

Click "Sign Up" at the top of our site, enter your details, and confirm via the email we send you.

Can I shop without creating an account?

Yes—you can check out as a guest. Creating an account speeds up future orders and lets you track returns.

AFRICAN PRINT HEADWRAPS

Q: Do your African-print fabrics stretch?

<p data-pm-slice="1 1 []">For the most part, <strong>no!</strong> We make most of our items using 100% African wax cotton which has no stretch whatsoever, so most of our clothing have minimal give. Please consult the fabric details on the product page to confirm stretch properties.</p>

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AFRICAN PRINT HEAD-WRAPS

Looking for a stylish way to keep your hair off your face or something to make bad hair days more bearable? Our African print head-wraps are sure to become a favourite. Featuring vibrant African print hues, our African print ankara head-wraps will complement and enhance your favourite daytime and evening ensembles with effortless ease.